FAQ

What is so different about EarthZest products?

Words like "organic", "pure" and "natural" are very often used to describe skincare products which, in our opinion, are the complete opposite. We believe that it's wrong to mislead potential customers in to buying products which are often a very long way from being truly organic, pure and natural.

Although there is a loose legal definition of the word "organic" in the skincare industry, it is permissible to use it to describe products which only contain a very small proportion of organic ingredients and are made of mainly water and synthetic chemicals.  And words like "pure" and "natural" have NO legal definition at all and can be used to give the impression of a product's purity, when it may in fact be 100% synthetic!

So our products are different because we fill a gap in the market for genuinely natural and extremely organic skincare solutions which are as pure and organic as they can possibly be. Under EU Law, we are not permitted to label products containing natural salts and clays "organic" (because these ingredients occur naturally in the Earth and are not the result of EU-controlled farming methods). This is the only reason why we have just one product (Face Envy Mask) which is not 100% Organic, although it is genuinely 100% Natural.

In addition, we never add water to any of our products and water is the main ingredient in just about every skincare product on the market, including the organic ones.  So check the labels of the products you are currently using and we can almost guarantee that you will see water (or aqua) right at the top.  This means that water is the main ingredient and you are therefore paying for something that is highly diluted and much less effective than our highly concentrated formulations.  For this reason, our prices are so much lower than other products that may, at first glance, appear cheaper and this is because we never dilute our products with water (or other cheap fillers) to increase our profit margins.

How long do your products last?

As a general guide, we say that our products will last for a year, but if they are kept in a cool, dry place away from direct sunlight they will last even longer. Under EU Law, all our products are certified to last for a year from the date of manufacture (with the exception of our floral waters and toners which are very delicate and have an expiry date of 6 months). 

Are travel and sample sizes available?

Because all our products are made by hand and because we never add water or synthetics, they are expensive to make in comparison to conventional, mass-produced products and therefore we are unable to offer travel and sample sizes at the present time.  

I haven’t received my order?

Orders are freshly made, often to order, and then dispatched within 2 working days by Royal Mail Second Class Mail which takes 2-3 working days (including Saturdays). EU orders are sent by Royal Mail, Air Mail and will take longer (depending on the country of delivery). If your order is urgent, please let us know in the comments section at checkout and we will do our best to get it to you more quickly.

How much is P&P?

Please see Delivery.

My delivery address is outside the European Union (EU). Will I have to pay customs charges?

You are responsible for any customs charges and taxes and should please check these requirements before placing your order.

Can I have my order delivered to more than one address?

Please place a separate order for each delivery address. 

Is your website safe?

Yes. Safeguarding your financial and personal information is our top priority. All sensitive information is encrypted, so we never receive your payment details.

In addition, we promise to protect you by never selling our contact list to any third parties.

I live outside the UK – how much do your products cost in my own currency

Due to currency fluctuations, it is not possible for us to tell you but you can check what our products will cost in your own currency at www.xe.com/currencyconverter/. This is free to use and the Sterling cost of our products will automatically be converted into your own currency and updated on an hourly basis. Please bear in mind that your bank may add on its own charges for any transactions and we advise you to check with them before putting your order through.

Why isn't your entire range 100% Organic?

As partly explained above, the term "organic" can only be applied to ingredients that have been farmed and produced under a specific set of strict EU agricultural regulations. It does not apply to ingredients that occur naturally in the Earth, such as salts and clays.

Although our original goal was to create only 100% organic products, we’ve now added our Face Envy Mask (which is labelled "100% natural" because it contains green clay).

The problem with the word “natural” in the skincare industry is that it has no legal definition and is very often used to make a product appear purer than it really is. And unless a product is labelled 100% Organic, the ingredients on the label need to be carefully checked because it's legal to call a product "Organic" if it contains only a small percentage of organic ingredients.  Most natural and organic skincare products on the market contain synthetic chemicals and high levels of water (labelled as "aqua"), which is a cheap way to dilute a product and drastically increase profit margins.

At EarthZest, we believe that “natural” should mean truly natural! We never add water or synthetics and every ingredient we use is clearly listed on our website and on the packaging of our products. We hand-blend the highest quality, most concentrated formulations and go that extra mile to guarantee the purest and most effective 100% Organic products (or 100% Natural in the case of our Face Envy Mask) available on the market.

Why aren't you certified with the Soil Association?

One of the reasons we launched EarthZest Organics was to provide a genuine, cruelty-free alternative to mainstream products which are still tested on animals in many cases, despite misleading assurances to the contrary. In March 2015, we became certified by The Vegan Society and proudly guarantee that all our products are 100% Vegan, meaning that none of our ingredients have been tested on animals, or contain any animal derivatives.

The other reason we set up EarthZest Organics was to provide a genuinely organic alternative to mainstream products, which are predominantly water and synthetics and are therefore (in our opinion) over-priced, ineffective and often contain harmful ingredients. We only use pure, organic ingredients wherever they are available and every single one of our ingredients is 100% organic (with the exception of our Face Envy Mask which contains green clay which is not the result of EU-controlled farming methods). However, we guarantee that we never add water or any synthetics to our products and we promise that this will never change.

We are Vegan Society-accredited because this assures our customers that our products are 100% vegan and cruelty-free. However, Soil Association certification does not guarantee that a product is 100% organic. 100% organic products such as ours are expensive to produce, because organic ingredients cost so much more than their non-organic counterparts. We could spend less on ingredients by using a percentage of non-organic ingredients and still become certified by the Soil Association, but this is something that we will not do.